If you see the following error when trying to make a payment online:

Error 508 Invalid data in the HPP_BILLING_STREET1 field, due to characters which are not recognised in the address field

It is important that you fill in the requested details when making a payment, such as address. This information is now required by some credit card companies for security reasons.

The error message indicates a problem with the address you are entering - this could be an unexpected character or number that the merchant bank is seeing. You can check the billing address that the bank / credit card company has for you and be sure that it is the same as the address you are entering. If this does not resolve the issue then you should contact your bank.

ePayment FAQs for Parents